1. Delivery Regions
We dispatch orders to the following UK regions:
- Mainland UK
- Scottish Highlands & Islands
- Northern Ireland
- Isle of Wight
We do not currently deliver outside the United Kingdom.
2. Minimum Order Value
The minimum order purchase is £125.00 + VAT (excluding postage costs).
3. Delivery Charges
VAT will be added to all delivery charges.
Region | Delivery Charge (excl. VAT) |
Mainland UK | £7.50 |
Northern Ireland | £15.00 |
Scottish Highlands | £14.00 |
Scottish Islands | £14.00 |
Isle of Wight | £16.00 |
4. Dispatch & Delivery Times
- Standard Processing: Orders are dispatched within 1–3 working days. This may be extended during seasonal peak periods (e.g., Black Friday and Christmas).
- Weekend/Holiday Orders: For orders placed on Fridays, weekends, or bank holidays, the dispatch timescale commences the next working day.
- Equipment Deliveries: Large machine purchases require a confirmed delivery date prior to dispatch. We will coordinate this directly with you.
- Tracking: Automated tracking details are sent via email or SMS upon dispatch from our designated courier.
5. Courier Service
All orders are dispatched via reputable courier services (e.g., DPD) with full tracking. We reserve the right to utilise alternative couriers where necessary to ensure service continuity.
6. Order Cut-Offs
Orders received after 12:00 pm are classified as received on the following working day for processing.
7. Missed Deliveries & Redelivery
- The courier will attempt delivery up to two times.
- It is the recipient's responsibility to rearrange delivery via the courier’s instructions if the initial attempts are unsuccessful.
- Parcels returned to us due to non-collection or failed delivery will incur additional redelivery costs.
8. Returns Due to Failed Delivery
If a package is returned due to failed delivery and the order is subsequently cancelled, any refund will exclude original postage costs and any return-to-sender fees incurred.
9. Damaged, Lost, or Missing Parcels
Damaged or missing shipments must be reported to salesnsupport@koreesa.com or 0151 3059 882 within 2 working days of the expected delivery date. This allows for timely investigation with the courier.
10. Contact Information
For delivery-specific queries, contact our customer service team directly. Using these channels prevents delays in response:
- Email: salesnsupport@koreesa.com
- Phone: 0151 3059 882
11. Force Majeure
We are not liable for delivery delays caused by events outside our control, including severe weather, industrial action, or national infrastructure issues.
