Effective Date: 01.01.26 This policy applies exclusively to all business-to-business (B2B) wholesale transactions made via the Koreesa Ltd Online Wholesale Store (www.shopkoreesa.co.uk).
1. Refund Eligibility
Refunds are issued for eligible goods and services as defined in our primary Terms & Conditions. To qualify for a refund, all products must be returned in their original, unopened, and undamaged professional packaging.
2. Non-Refundable Items & Services
The following items and services are strictly non-refundable:
- Training Courses: Once booked or accessed.
- Digital Products: Downloadable technical content or services that commence immediately upon payment.
- Professional/Clinical Products: Any product where the security seal has been tampered with or the packaging opened, due to clinical hygiene and safety standards.
3. Order Cancellations & Change of Mind
We provide a 14-calendar day commercial return window from the date of delivery for change-of-mind requests.
- Cancellations: Orders cannot be cancelled once they have reached the 'Dispatched' status. If an order has already left our facility, the customer must follow the commercial return process.
- Condition: Items must be in a 100% resalable condition.
- Costs: Original postage and packaging charges are non-refundable. Return shipping costs and the liability for the item in transit are the responsibility of the customer.
4. Faulty Goods & Equipment Warranty
If a wholesale item is received faulty or does not match the technical specifications provided:
- Contact salesnsupport@koreesa.com within 7 days of receipt.
- Warranty Terms: Upon verification of the fault, we will follow our standard warranty terms.
Mandatory Packaging: For all aesthetic devices and equipment, returns will not be accepted without the original crates and packaging. This is essential to prevent transit damage. We reserve the right to refuse any return that is not secured in its original, protective case / bespoke transit packaging.
5. Refund & Return Process
- Authorisation: All returns must be pre-authorised by our team. Unsolicited returns without a recorded authorisation or reference may experience significant processing delays or rejection.
- Approval: Once your return is received and inspected at our facility, we will notify you of the status of your refund.
- Timeline: Approved refunds are processed within 7 business days.
- Method: Refunds are issued to the original payment method. In specific cases, store reward points may be allocated as an alternative.
6. Discounted & Sale Items
- Vouchers: If a professional discount code or voucher was applied, only the actual net amount paid will be refunded.
- Sale Items: Items purchased at "Sale" or "Clearance" pricing are only eligible for a refund if they are found to be faulty or misdescribed.
7. Contact & Full Terms
To initiate a return or for any queries, please contact: salesnsupport@koreesa.com
For full details on our returns process, please refer to our Terms & Conditions.
